Terms & Conditions

These Terms & Conditions (“Terms”) are a binding agreement between you and Milcko, operated by Milcko Enterprises, Cabin 02, Kalchuri LNCT Incubation Centre, LNCTE Building, Raisen Road, LNCT Campus, Bhopal, Madhya Pradesh, India (“Milcko”, “we”, “us”). They govern your use of the Milcko customer app, the Milcko Partner app, and this website (together, the “Platform”).

By creating an account or placing an order, you accept these Terms. If you do not accept them, do not use the Platform.

1. Eligibility

You must be at least 18 years old and legally capable of entering into a contract under the Indian Contract Act, 1872 to use Milcko. By using the Platform you confirm that you meet this requirement and that the information you provide is true and current.

2. Your account

• Accounts are created and secured using your mobile number and a one-time password (OTP).
• You are responsible for everything that happens under your account. Do not share your OTP with anyone — Milcko staff will never ask for it.
• One person may hold one customer account. Duplicate or fraudulent accounts may be suspended.
• Tell us immediately at milckoofficial@gmail.com if you suspect unauthorised use.

3. Service area

Milcko currently delivers only within selected areas of Bhopal, Madhya Pradesh, India. Serviceability is decided by your delivery PIN code and address. We may add, change or withdraw areas at any time without notice.

4. Products, pricing and availability

• All prices are in Indian Rupees (₹) and include applicable taxes unless stated otherwise.
• Delivery and handling fees are shown on the cart screen before you confirm an order.
• Prices, pack sizes and availability can change at any time. The price displayed at the moment you place your order is the price that applies to it.
• Product photographs are for illustration. Natural produce varies in colour, texture and appearance.
• If an item becomes unavailable after you order, we may substitute a comparable item with your consent or cancel that line and adjust the amount payable.
• Milcko sells food products. Please check the pack for storage instructions and use-by information, and refrigerate dairy immediately on receipt.

5. Orders and delivery

• An order is an offer to buy. It is accepted when we confirm it in the app.
• Delivery windows (for example, 6:00–8:00 AM) are estimates. Weather, traffic, supply shortfalls and events beyond our control may delay a delivery.
• Someone aged 18 or over must be available at the delivery address during the slot.
• Each delivery is completed using a delivery OTP that you share with the delivery partner at handover. Do not share this code before you have received your order.
• If nobody is available and we cannot reach you, we may mark the delivery as failed. Perishable goods cannot be re-attempted and may be charged in full.
• You must provide a complete, accurate address. We are not liable for failed deliveries caused by an incorrect address or an unreachable phone number.

6. Payment

Milcko operates on cash on delivery (COD). Pay the exact amount shown in the app to the delivery partner at handover. Ask for confirmation in the app once paid. We do not collect card, UPI or banking credentials from customers. Repeated refusal to pay for delivered orders may result in account suspension.

7. Cancellations, returns and refunds

Cancellation

• You may cancel free of charge any time before the order is dispatched, from the Orders screen.
• Once an order is out for delivery it cannot normally be cancelled, as dairy is perishable.
• Milcko may cancel an order due to unavailability, an unserviceable address, suspected fraud or circumstances beyond our control. You pay nothing for an order we cancel.

Returns and refunds

• Because we sell perishable food, we do not accept general returns.
• If an item is missing, damaged, spoilt, or not what you ordered, report it within 24 hours of delivery through the app or to milckoofficial@gmail.com, with photographs where possible.
• Where the complaint is verified we will, at our discretion, replace the item on your next delivery or refund its value.
• For COD orders, refunds are paid by UPI or bank transfer to details you provide, normally within 7 working days of approval.

8. Farmer and delivery partner terms

These clauses apply additionally to users of the Milcko Partner app:

• Partners are independent contractors, not employees of Milcko. Nothing here creates employment, agency or partnership.
• You must complete identity verification (KYC) before accepting any assignment, and keep your documents current.
• You must comply with all applicable food-safety, hygiene, transport and licensing laws, and maintain the cold chain for the products you carry.
• Customer contact details are shared solely for the delivery in progress. Storing, copying, re-using or sharing customer data is strictly prohibited and will result in immediate removal.
• Never mark an order delivered without collecting the delivery OTP from the customer.
• Payouts are calculated on verified supplies and completed deliveries and settled on the cycle communicated to you. Milcko may adjust payouts for verified customer complaints, shortfalls or quality failures.
• Do not operate the app while driving. Follow all traffic laws.

9. Acceptable use

You agree not to:

• use the Platform for any unlawful purpose or in breach of any Indian law;
• place fake, abusive or repeatedly refused orders;
• impersonate another person or supply false information;
• reverse-engineer, decompile, scrape, or attempt to gain unauthorised access to the Platform or its data;
• interfere with the Platform's security, upload malware, or overload our systems;
• harass, threaten or abuse delivery partners, farmers or our staff; or
• resell Milcko products commercially without our written consent.

10. Intellectual property

The Milcko name, logo, app design, artwork, text and software are owned by us or our licensors and protected by Indian and international intellectual property law. You get a limited, personal, non-transferable, revocable licence to use the apps for their intended purpose. You may not copy, modify, distribute or create derivative works from them.

Content you submit (reviews, photographs, feedback) remains yours, but you grant Milcko a non-exclusive, royalty-free licence to use it in connection with operating and promoting the service. Do not submit content you do not have the rights to.

11. Third-party services

The Platform relies on third-party services such as Google Firebase, Google Play Services and your device's maps and dialler applications. Their own terms apply to your use of them. We are not responsible for their availability, accuracy or conduct.

12. Disclaimers

The Platform is provided on an “as is” and “as available” basis. To the maximum extent permitted by law we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Platform will be uninterrupted, error-free or secure, or that delivery estimates will always be met.

Nothing in these Terms limits your rights as a consumer under the Consumer Protection Act, 2019 or any other law that cannot legally be excluded.

13. Limitation of liability

To the maximum extent permitted by law, Milcko and its directors, employees and partners will not be liable for indirect, incidental, special, punitive or consequential losses, or loss of profit, data or goodwill, arising from your use of the Platform. Our total aggregate liability for any claim is limited to the value of the order giving rise to that claim, or ₹1,000, whichever is higher.

14. Indemnity

You agree to indemnify and hold Milcko harmless from any claim, loss, liability or expense (including reasonable legal fees) arising out of your breach of these Terms, your misuse of the Platform, or your violation of any law or third-party right.

15. Suspension and termination

We may suspend or terminate your account, with or without notice, if you breach these Terms, if we suspect fraud or abuse, or if required by law. You may stop using Milcko at any time and delete your account via the account deletion page. Amounts already due remain payable, and clauses that by their nature should survive termination will do so.

16. Governing law and dispute resolution

These Terms are governed by the laws of India. Any dispute will be subject to the exclusive jurisdiction of the competent courts at Bhopal, Madhya Pradesh. Before litigation, both parties agree to attempt resolution in good faith — write to us first at milckoofficial@gmail.com and we will respond within 30 days.

17. Changes to these Terms

We may revise these Terms from time to time. The updated version takes effect when posted on this page, and we will notify you in the app for material changes. Continuing to use Milcko after that means you accept the revised Terms.

18. Contact

• Email: milckoofficial@gmail.com — support, refunds, partner and privacy queries
• Phone: +91 94797 96726 (Mon–Sat, 9:00 AM – 7:00 PM IST)
• Address: Cabin 02, Kalchuri LNCT Incubation Centre, LNCTE Building, Raisen Road, LNCT Campus, Bhopal, Madhya Pradesh 462022, India

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