Delete Your Account & Data

Two ways to delete your account

1. Inside the app (fastest)

Open the Milcko app and sign in.
Go to Profile → Settings → Delete account.
Read the confirmation screen and tap Delete my account.
Confirm the OTP sent to your registered mobile number.

Your account is deactivated immediately and erased within 30 days.

2. By email

If you no longer have the app installed or cannot sign in, email your deletion request to milckoofficial@gmail.com with the subject “Account deletion request”. Use the ready-made template on this page — copy it, fill in your details, and send.

We verify every request against your registered mobile number before deleting anything, and we may contact you once to confirm the request is genuine. Send the email from any address you have — it does not have to be the one on your Milcko account.

What gets deleted

Your name, mobile number, email address and profile photo
All saved delivery addresses and location pins
Cart contents, saved preferences and app settings
Push notification tokens (all alerts stop)
Images you uploaded through the app
Support conversation history linked to your account
Partner accounts: KYC document data, face-verification images and payout details, subject to the retention period the law requires

What we must keep, and why

Retained	Period	Reason
Order and invoice records (order value, items, tax, invoice number)	Up to 8 years from the end of the financial year	Mandatory under Indian tax, GST and company law
Anonymised, aggregated usage statistics	Indefinite	Cannot be linked back to you as an individual
Records tied to an open dispute, fraud investigation or legal request	Until the matter is closed	Legal obligation / fraud prevention

Retained invoice records are de-linked from your account. They are never used to market to you or to contact you.

Timeline

Within 48 hours — we acknowledge your request by email or SMS.
Within 7 days — we verify your identity and deactivate the account.
Within 30 days — all deletable personal data is permanently erased from our live systems, and from backups within a further 60 days as backup cycles roll over.

Before you delete: settle any pending cash-on-delivery dues and let any in-transit orders complete. Deletion is permanent — your order history, addresses and account cannot be restored, and a new account will start empty.

Questions about this process? Write to milckoofficial@gmail.com or read section 10 of our Privacy Policy.

Request deletion by email

Send one email to milckoofficial@gmail.com with the subject “Account deletion request”. That is all it takes — there is nothing to sign up for.

✉️ Open email with the request ready

Opens your email app with everything pre-written — fill in your details and press send.

Or copy this template

To: milckoofficial@gmail.com
Subject: Account deletion request — Milcko

ACCOUNT DELETION REQUEST — MILCKO

Full name (as registered):
Registered mobile number:
Which app (Milcko / Milcko Partner / both):
What to delete (entire account / specific data):
Reason (optional):

I confirm that:
- I am the owner of this account or am authorised to make this request;
- I understand deletion is permanent and cannot be undone;
- I have no pending cash-on-delivery dues or undelivered orders.

Your registered mobile number is essential. It is how we match the request to your account. Without it we cannot verify you, and we will have to write back and ask before we can delete anything.

Delete your account and data